How to book an appointment:

Our telephone and appointment system will mean when you call the surgery, reception will book you into GP telephone appointment, face-to-face appointment, nurses appointment or a message taken for any administrative tasks. Please call the surgery on 01708 629733. All calls are answered in the order they are received. If you hang up you will go back to the end of the queue.

Priority is given to our phonelines from 8AM. Please choose the new callback feature on the phoneline, so you do not need to hold on.

Appointments will not be booked at the desk from 8-10am

• For on the day appointments from 8am. Please book via NHS app or patient access. If you do not have access to the internet, please call 01708629733
• For all routine telephone consultations and face to face appointments with all clinical staff, please call between 10am-3pm.
• Prescription line 10-12.30pm. Results line 4-6pm.
• Alternately you can fill out and online consultation form from our website https://www.northstreetmedicalcare.co.uk/onlineconsult/ or via the NHS app.

We want to remind patients that a ten minute appointment is for one problem only. If you have more than one problem then it may not be possible to deal with it in a single appointment.

If you require any medical advice during practice closures, attached below is a list of sources of help and advice:

• NHS APP has lots of excellent information to help patients manage symptoms at home – to register https://www.nhsapp.service.nhs.uk/login
•  NHS 111 – online or telephone – can give telephone advice to those patients that want to talk to an advisor their phone number is 111
• Harold Wood Polyclinic opening times 8am to 8pm
• Upney Lane walk- in – Monday to Friday, 8am – 10pm; Weekends and bank holidays, 9am – 10pm

Your GP surgery should usually be your first point of content if you have particular concern about your health. Appointments are available 7 days a week, including in the evenings, on weekends and bank holidays. These appointments can be booked online or over the phone.

Appointments can take place by phone, video, or face-to-face depending on your preference and clinical need.

A range of healthcare professionals work at the practice and in the wider community to help you get the right care when you need it. This means you might be seen by a GP, but you could also be seen by another trained professional such as a practice nurse, community pharmacist, physiotherapist, or social prescriber.

If you wish to book your appointment online, please click here for further information on how to register.

Patients can be spoken to and seen much faster than with the traditional model, with the choice of telephone or regular appointments.  You can ask to see a particular doctor if that is important to you, for example if you have seen one recently.  There will be no need to attend in person or call early in the morning to make an appointment.

Deaf patients are able to book appointments at the reception desk at both sites as they did in the past. They are then able to book an appointment and be seen face-to-face. This allows our deaf patients to book interpreters if needed and make arrangement in good time. Some patients also choose to nominate a friend or family member to book the special appointment via the telephone system on their behalf.

Always let the receptionist know if you consider your problem to be an urgent one that cannot wait or if you feel you may need a home visit. You can also advice reception if you wish to be called at a particular time, for example during lunch breaks at work.

If you wish to cancel an appointment please contact the surgery on 01708 629733 and use the online system which is available 24 hours. Please try to give as much notice as possible so that the appointment can be offered to someone else.