North Street Medical Care

Romford Site: 274 North Street, Romford, Essex, RM1 4QJ. Tel: 01708 629733
Chadwell Heath Site: Chadwell Heath Health Centre, Ashton Gardens, RM6 6RT

Cancellations

PATIENTS WHO DO NOT ATTEND (DNA’s)

We lose between 40-50 appointments each month because patients book appointments then fail to turn up. This is very wasteful of doctor and nurse time, time which could have been used for other patients. There are many reasons for this behaviour including forgetfulness, travel problems and difficulty contacting us by telephone amongst others.

If you cannot keep your appointment please let us know as soon as possible by telephoning 01708 629733, or using our online services.

However, there is a group of patients who persistently fail to turn up for appointments. In future, we shall ask the CCG to remove them from our patient list.

North Street have a text message appointment reminder service. Remember to update your mobile number at the surgery or via our website.
To cancel your appointment via SMS text message, just reply with CANCEL within your message back to us.


CHAPERONE

A chaperone will be available on request. It is practice policy for trained clinicians of the same gender as our patient to be present as a chaperone upon request.


PUNCTUALITY

Please try to arrive five minutes before your appointment time. If you arrive late, we may not be able to see you. We aim to see the majority of our patients as close to their appointment time as possible and hope you will understand when this is not always the case.

The usual cause of running late is a patient presenting us with more than one problem at a time. Therefore, please let the receptionist or triaging doctor know when booking your appointment if you need to discuss more than one problem so that a longer appointment can be allocated. If you don’t do this, the doctor or nurse may ask you to make another appointment.

Coronavirus: Due to COVID-19 we are minimising the risk of infected patients visiting our practice, to help keep our patients safe and maintain routine services. With immediate effect, all appointments must be assessed by our staff over the phone prior to any visits to the surgery. We will no longer be booking appointments online or over the counter until further notice. - Visit https://111.nhs.uk/covid-19 for further guidance
INFO