Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • Online
    Using your NHS account (through the NHS website or in the NHS App)
  • Online
    Using the GP online system: Patient Access
  • In Person
    Repeat prescriptions should be written and placed in the box outside or just inside the patients’ entrance
  • By Post
    Post your repeat prescription here (North Street Medical Care, 274 North Street, Romford, RM1 4QJ)

Non-urgent advice: Patient Notice

There is no need to make a phone call or visit us; instead computer, smartphone or tablet users can request repeat prescriptions anywhere – 24 hours a day, seven days a week. You can also check what medication you should be taking and when.

We do NOT take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy within 72 hours after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Non-urgent advice: Please Note

All requests are subject to the two working day timetable. Prescriptions can be collected 11:00-13:00 and16:00-18:00 each day from the reception desk. If, exceptionally, we agree to produce an urgent prescription the same day, it should not be collected until after 5 p.m.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • Phone our pharmacist after 10am on 01708 629733
  • Fill in our medication query form.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.